FAQ! - Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ)

Event Sponsorship + Samples

Do you  sponsor events?
​We do not monetarily sponsor events.  We also do not provide free of charge samples.

​Do you provide free of charge (FOC) samples?
We do not provide samples for free. Occasionally we may have 2 oz samples available for purchase under Samples in the drop down menu. We also sell samples at events and trade shows.

SHIPPING & RETURNS

What is the return policy?

Due to the nature of our products, we do not accept returns, exchanges or issue refunds for opened products. Unopened products in original packaging can be returned within 2 weeks after receipt and we will issue a refund in store credit. Please send unopened products in there original packaging to PO Box 760004, Lathrup Village, MI 48076. Please be aware that all sales are final. We ask that you please select your products carefully. Orders are entered into our system the day after you order, and processing begins. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.

What are the shipping terms and conditions?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and we will notifiy you accordingly!

How long will it take to get my order?

Order processing takes up to 2 days prior to the order shipping. We ship USPS Priority Mail (1-3 days) and exact shipping times may vary by location. Due to the pandemic, orders have been taking an increasingly long time to arrive and this is the case with all US carriers. Please be patient.

What happens if I did not receive my order?

Please check your shipping confirmation which is sent in a separate email. If it was confirmed and received by the carrier and you still have not received an update (i.e. still in transit) and it has been 15 days  then please contact us via [email protected] and provide your order number. We will then contact the carrier directly. If it was determined that the item is lost by the carrier then we will file a claim and you can choose for us to either 1) refund you (takes 7-10 business days) or 2) ship you the items again.

Do you ship internationally?

We currently ship USPS Priority Mail domestically and internationally. If you have any issues with standard shipping to an international location please email [email protected] and we will provide you with a code and send you a separate invoice for shipping and handling.