FAQ! - Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ)

Event Sponsorship + Samples

Do you  sponsor events?
​We do not monetarily sponsor events. We do sponsor our Annual Natural Hair Health and Beauty Expo held in Midtown Detroit. We also do not provide free of charge samples.

​Do you provide free of charge (FOC) samples?
We do not provide samples for free. Occasionally we may have 2 oz samples available for purchase under Samples in the drop down menu. We also sell samples at events and trade shows.

SHIPPING & RETURNS

What is the return policy?

Due to the nature of our products, we do not accept returns, exchanges or issue refunds for opened products. Unopened products in original packaging can be returned within 2 weeks after receipt and we will issue a refund in store credit. Please send unopened products in there original packaging to PO Box 760004, Lathrup Village, MI 48076. Please be aware that all sales are final. We ask that you please select your products carefully. Orders are entered into our system the day after you order, and processing begins. If you have received a shipping notification, then your package has already been processed and cannot be cancelled.

What are the shipping terms and conditions?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations and we will notifiy you accordingly!

How long will it take to get my order?

Order processing takes up to 2 days prior to the order shipping. We ship USPS Priority Mail (1-3 days) and exact shipping times may vary by location.

Do you ship internationally?

We currently ship USPS Priority Mail domestically and internationally. If you have any issues with standard shipping to an international location please email customerservice@embracethenaturalyou.com and we will provide you with a code and send you a separate invoice for shipping and handling.