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EMBRACE HAIR ART - SALON POLICIES (COVID-19) - Effective June 15th, 2020

Please know that I am doing everything that I can to safeguard my salon against the COVID-19 pandemic.

• WAIT:  Text me that you have arrived and wait in the lobby as I will come and get you. 
• PARKING: See parking details here: https://www.embracethenaturalyou.com/salon-faq.html
• COME ALONE: NO additional or extra guests at all are permitted. 
• WASH HANDS: Upon entering building, client must wash hands upon arrival, in the bathroom, or in the sink, in my studio for 20 seconds.
• FACE MASKS: ALL clients MUST wear a cloth mask upon entering Broadway Salon Suites and during the service if you are not vaccinated.  If you do not have one then you must purchase a standard one from me for $1 to continue the service. 
• TEMPERATURE: Not being done at this time but should the CDC recommend then temperature will be taken with a touch-less digital thermometer. I will refuse the service if temperature is above 100.0 F. 
• PERSONAL ITEMS: There will be place to put your belongings which is sanitized thoroughly between clients. Please limit the items you bring.
• VISIBLE SYMPTOMS: If you are exhibiting any visible symptoms upon arrival as identified by the CDC then you will be asked to reschedule.
• RESCHEDULING: If you are exhibiting any visible symptoms as identified by the CDC then please TEXT me only via 313-744-4070  to reschedule. Please wait 14 days before you contact me to rebook.
• PAYMENTS (CONTACTLESS) At the end of each service:
  • ​1) Debit/Credit - I  would prefer if you pay with your debit/credit card via the stationed IPAD.
  • 2) CashApp You may send me a payment via CashApp to $embracehairart.  
  • 3) Paypal  - You can send me money via paypal to embracehairart@gmail.com.
  • 4) Square Invoice - I can send you an invoice for your balance which must be paid prior to you leaving at the end of your service.
  • 5) Cash - If you must pay with cash then please know that I will not have any change. I will have a folder for you to put your exact cash in.
• IF YOU HAVE BEEN DIAGNOSED AS COVID-19 POSITIVE: Please notify me via text if you have been diagnosed with COVID-19 within 14 days of your last appointment so that I can take necessary precautions and notify all my clients that I have come in contact with during that time.  

What is the salon doing to protect against the transmission of COVID-19? 

• I will have on the appropriate PPE (personal protective equipment) to include a smock, mask, and face shield when needed. This is in accordance with the CDC, OSHA, and LARA.
• Clients are booked by appointment only. I work on one client at a time. I do not stagger clients.
• The wash bar (and products), styling chair, dryer chair and hood, door handles, styling tools (combs, scissors, brushes, etc), and stylers are being cleaned and sanitized between each and every client. A deep cleaning of the suite will occur at the end of the day.  
• All capes (styling, chemical, cutting, shampoo) are single use and laundered in between clients. 
• I use nitrile or vinyl powder free gloves when washing each clients hair. If you need to remove your mask during washing then I will have on a face shield plus mask. 
• Work surfaces are free of items not being used on the client.
• The return of merchandise purchased form the salon is prohibited.
• Products for purchase will be stored away. There will be no testers available.
• There are no self serve beverages.

MORE KEY RESOURCES: 

• All Executive Orders:  https://www.michigan.gov/whitmer/0,9309,7-387-90499_90705---,00.html
• State Coronavirus Site:  https://www.michigan.gov/coronavirus
• CDC:  https://www.cdc.gov/

EMBRACE HAIR ART - SALON POLICIES

Scheduling Your Consultation OR 1st Appointment
ALL New clients must schedule a consultation if you are unsure of what style to choose. Otherwise, you are encouraged to just book a style and use the appointment to ask questions. For consultations, please ensure that hair has been recently cleaned, detangled and in it’s natural state dry. The consultation is the client's opportunity to ask many questions and alleviate any concerns!

LATE POLICY 2018
*15 Mins Late - $15 fee will be added to your service.
*20 Mins Late - Your appointment will be cancelled and you may reschedule online.
***PLEASE PARK IN THE GARAGE IF YOUR SERVICE IS 2+ HRS. IT IS INCONSIDERATE TO THE STYLIST AND THE NEXT CLIENT FOR YOUR APPOINTMENT TO EXCEED THE ALOTTED TIME DUE TO PARKING OR IN GENERAL CONSTANYLY BEING LATE!

CANCELLATIONS + RESCHEDULING

• Please text at least 48 hours before your scheduled appointment to cancel appointments.
• Rescheduled appointments must be re-booked in Schedulicity. Do not make appointment changes via email or phone. We understand life happens but please be considerate of the salon's time.
• If you cancel your appointment and rebook the new appointment online within 7 days, then your deposit from the canceled appointment will be carried over to the new appointment. Otherwise, your deposit will not be carried over. You can only reschedule 1x.
• Same day cancellations, cancellations within 24 hrs before an appointment, and" no call and/or no show" cancellations are charged 50% of the service value to the existing card on file within Schedulicity/Square and/or all future booked appointments will be cancelled. This applies to services booked in person and on Schedulicity.

EXCESSIVE HAIR LOSS: 

• I am a hair stylist and specialize in hair care not hair loss. If you have excessive hair loss, please book an appointment with a dermatologist to determine an action plan and/or if medication is needed. 

TANGLED / MATTED HAIR:

• Please ensure that all prior extensions have been removed and hair is detangled prior to any appointment. There will be an additional $15-25 detangle fee if hair is not detangled and contains excessive build up on the scalp. You will be notified of this prior to your service.
• Detangling after shampooing is part of your service. Having to detangle your hair before your service and/or before shampooing (in order not to further cause more tangling) is NOT part of your service.
• We charge for extension take down services.

COLOR CORRECTIONS, COLOR + ​1st Time Color Clients

• You MUST schedule a color consultation prior to any color service as I may not have your color in stock in the color bar. ALL color services must be booked with a style.
• ​I do not do color corrections.
• As of 1/1/21, I no longer offer blonding services, two step processes, or any color service that requires me to lift the hair.
• I do offer basic grey coverage color services.

Recommendations, Tidbits + Tips

• ​If it has been more than 2-3 weeks since your last wash or your hair is excessively tangled, then use a conditioner and water to remove any shed hair and twist or plait the hair into 6-8 sections.
• Get extension hair the day before the appointment. Follow up with stylist before your appointment to ensure you have the right hair or to address any concerns.
• Bring 1-3 pictures of a style or color you are interested in when requesting the duplication of a style.
• If hair is very kinky, very long, very short, or very thick, then your services may take longer than the scheduled time.
• Excessive talking with the stylist will distract the stylist and extend your service time.
• ​Excessive breaks will extend your service time. Please plan ahead and bring relaxing items such as headphones, books, ipad or tablet, etc.

General Policies

• Do not bring guests or children, who are not being serviced, to the salon with you as there is limited seating.
• Booking an appointment online, via phone, or via email, indicates that you understand and fully agree with our policies listed here. You do not have an appointment on the books unless it has been booked online or in person at the conclusion of a service. Appointments cannot be booked via text.
• Any service can be booked securely online via Schedulicity and is secured with a credit or debit card to reserve your appointment.
• Services booked online require a $25-50 non-refundable deposit online! In person cash deposits are not accepted. Deposits are not transferable.​
• All services are non-refundable. If you hare unhappy with a style we will try to alleviate any issue upon your next visit, however, you will be charged for any additional services (i.e. The take down of extensions, new hair style, etc).
• All cut and color services must accompany a style service and cannot be booked exclusively.
• If it has been determined that you have a hair or scalp disorder or disease, then you will be referred to a physician.
• We currently service children over the age of 12. You may not leave your child alone for any reason.
• Hair must be at least 4 inches for twist extensions, braid extensions and some natural styles.
• Please notify us of any allergies to plant or nut derived oils and other allergens prior to booking.
• Accepted forms of payment include major credit cards, cash and Paypal. No checks.
• Please refrain from excessive cell phone usage as it is distracting to the salon environment.