EMBRACE HAIR ART - SALON POLICIES

Scheduling Your Consultation OR 1st Appointment
ALL New clients must schedule a consultation if you are unsure of what style to choose. Otherwise, you are encouraged to just book a style and use the appointment to ask questions. For consultations, please ensure that hair has been recently cleaned, detangled and in it’s natural state dry. The consultation is the client's opportunity to ask many questions and alleviate any concerns!

LATE POLICY 2018
*15 Mins Late - $15 fee will be added to your service.
*20 Mins Late - Your appointment will be cancelled and you may reschedule online.
***PLEASE PARK IN THE GARAGE IF YOUR SERVICE IS 2+ HRS. IT IS INCONSIDERATE TO THE STYLIST AND THE NEXT CLIENT FOR YOUR APPOINTMENT TO EXCEED THE ALOTTED TIME DUE TO PARKING OR IN GENERAL CONSTANYLY BEING LATE!

CANCELLATIONS + RESCHEDULING

• Please text at least 48 hours before your scheduled appointment to cancel appointments.
• Rescheduled appointments must be re-booked in Schedulicity. Do not make appointment changes via email or phone. We understand life happens but please be considerate of the salon's time.
• If you cancel your appointment and rebook the new appointment online within 7 days, then your deposit from the canceled appointment will be carried over to the new appointment. Otherwise, your deposit will not be carried over. You can only reschedule 1x.
• Same day cancellations, cancellations within 24 hrs before an appointment, and no call and/or no show" are charged 50% of the service value to the existing card on file within Schedulicity/Square. This applies to services booked in person and on Schedulicity.

TANGLED / MATTED HAIR:

• Please ensure that all prior extensions have been removed and hair is detangled prior to any appointment. There will be an additional $15-25 detangle fee if hair is not detangled and contains excessive build up on the scalp. You will be notified of this prior to your service.
• Detangling after shampooing is part of your service. Having to detangle your hair before your service and/or before shampooing (in order not to further cause more tangling) is NOT part of your service.
• We charge for extension take down services.

​1st Time Color Clients
You MUST schedule a color consultation prior to any color service as I may not have your color in stock in the color bar. ALL color services must be booked with a style.
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Recommendations, Tidbits + Tips

• ​If it has been more than 2-3 weeks since your last wash or your hair is excessively tangled, then use a conditioner and water to remove any shed hair and twist or plait the hair into 6-8 sections.
• Get extension hair the day before the appointment. Follow up with stylist before your appointment to ensure you have the right hair or to address any concerns.
• Bring 1-3 pictures of a style or color you are interested in when requesting the duplication of a style.
• If hair is very kinky, very long, very short, or very thick, then your services may take longer than the scheduled time.
• Excessive talking with the stylist will distract the stylist and extend your service time.
• ​Excessive breaks will extend your service time. Please plan ahead and bring relaxing items such as headphones, books, ipad or tablet, etc.

General Policies

• Do not bring guests or children, who are not being serviced, to the salon with you as there is limited seating.
• Booking an appointment online, via phone, or via email, indicates that you understand and fully agree with our policies listed here. You do not have an appointment on the books unless it has been booked online or in person at the conclusion of a service. Appointments cannot be booked via text.
• Any service can be booked securely online via Schedulicity and is secured with a credit or debit card to reserve your appointment.
• Services booked online require a $25-50 non-refundable deposit online! In person cash deposits are not accepted. Deposits are not transferable.​
• All services are non-refundable. If you hare unhappy with a style we will try to alleviate any issue upon your next visit, however, you will be charged for any additional services (i.e. The take down of extensions, new hair style, etc).
• All cut and color services must accompany a style service and cannot be booked exclusively.
• If it has been determined that you have a hair or scalp disorder or disease, then you will be referred to a physician.
• We currently service children over the age of 12. You may not leave your child alone for any reason.
• Hair must be at least 4 inches for twist extensions, braid extensions and some natural styles.
• Please notify us of any allergies to plant or nut derived oils and other allergens prior to booking.
• Accepted forms of payment include major credit cards, cash and Paypal. No checks.
• Please refrain from excessive cell phone usage as it is distracting to the salon environment.